Transportation Service Tracker

Personal data we collect

We may collect customer, member, coordinator, partner, chauffeur, and navigator details, including names, contact numbers, email addresses, company information, account roles, portal usernames, booking details, route details, pickup and drop-off information, flight details, passenger counts, uploaded documents, generated invoices, and system records needed to operate the transportation service.

Booking, amendment, cancellation, and refund records

To manage confirmed bookings and policy requests, we may store original and updated itineraries, amendment request times, amendment counts, cancellation requests, flight delay or flight cancellation information, no-show notes, waiting time records, replacement arrangement notes, charges, refund decisions, and related communications.

How we use personal data

We use personal data to process transport bookings, coordinate service availability, request payment after service arrangement, confirm bookings, manage amendments, cancellations and refunds, assign partners, chauffeurs and navigators, calculate fees, generate invoices, maintain billing records, provide tracking reports, improve security, and comply with business or legal obligations.

Disclosure of personal data

Relevant information may be shared with administrators, partner companies, coordinators, assigned chauffeurs, navigators, customers, billing contacts, payment, hosting, IT, email, messaging, map or operational service providers, and legal or regulatory authorities where required. We do not sell personal data.

Payment, invoices, and accounting records

We may use and retain payment status, booking confirmation details, transport or rental collection, chauffeur or rental fee, add-on services, discounts, extra charges, refund records, invoice numbers, monthly billing records, and tax or company registration details for accounting, audit, dispute handling, and business administration.

Security and retention

We take reasonable steps to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. Personal data is kept as long as needed for operations, billing, record keeping, compliance, dispute handling, and business administration.

Accuracy, access, and correction

Users should ensure submitted information is accurate and updated, especially contact numbers, pickup details, flight information, company details, and portal account information. You may request access to or correction of your personal data by contacting us, and we may verify your identity before processing the request.

Cookies and technical data

The website may use cookies or session storage to manage login sessions, remember-me access, language preference, form functions, and system security. We may also process technical data such as device, browser, IP address, map place selections, route distance, and location permission results where needed for booking or route functions. Disabling cookies or location permission may affect portal login or booking functionality.

Policy updates and contact

We may update this Privacy Policy from time to time. For privacy questions or data-related requests, please contact the website administrator or company representative.